We hope you love everything you order from Worth the Blush. If something isn’t right, we’re here to make the next steps as clear and straightforward as possible.
14 Days to Notify Us
For eligible items, tell us within 14 days of receiving your order if you wish to cancel
Hygiene comes First
Hygiene-sensitive products must remain unworn, with every hygiene seal or label intact.
Faulty Item?
Contact us and we’ll help arrange the appropriate refund, replacement or other remedy.
Changed your Mind?
When shopping online, you normally have the right to change your mind. For eligible products, please contact us within 14 days after the day your order is delivered.
Once you’ve told us that you wish to cancel, you then have a further 14 days to return the eligible items using the instructions we provide. You do not need to give us a reason, although any feedback is always appreciated.
Please contact us before sending anything back. This ensures that you receive the correct return instructions and return address.
For your comfort and protection
Our Hygiene Promise
Due to the intimate nature of many of our products, hygiene-sensitive items can only be returned when they remain completely unworn and every hygiene seal or hygiene label remains fully attached and intact.
Once a hygiene seal or hygiene label has been removed, broken or tampered with after delivery, the product cannot be accepted as a change-of-mind return where the health and hygiene exception applies.
This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.
Your item must be
Unworn and unused
Unwashed, free from marks, scents or damage
Returned with all original labels and tags attached
Returned with every hygiene seal or hygiene label intact
In its original packaging
Packed securely for the return journey
Accompanied by the order details
We may reduce a refund where eligible goods have been handled beyond what would reasonably be permitted when examining them in a shop and their value has consequently been reduced.
How to Request a Return
STEP ONE
Contact Us
Tell us that you wish to return an item and include your order number.
STEP TWO
Wait for Instructions
We’ll confirm whether the item is eligible and provide the correct return instructions and address.
STEP THREE
Package it Securely
Protect the item and include any information requested by us.
STEP FOUR
Keep your Receipt
Use a tracked postal service and retain proof of postage until the return is resolved.
Contact us
Please do not send a return to an address found elsewhere or return an item without contacting us first. Doing so may delay our ability to identify and process it.
Return Postage
For an eligible change-of-mind return, you are responsible for the cost of returning the item to us. We strongly recommend using a tracked service and retaining your proof of postage.
If an item is confirmed to be faulty, damaged or incorrectly supplied, we will arrange or reimburse reasonable return costs where appropriate.
Exchanges
We don’t currently process direct exchanges. If you would like a different size, colour or style, please return the eligible item for a refund and place a new order.
This helps us process your return more quickly and gives you the best chance of securing the replacement product before it sells out.
Something isn’t Right?
We take great care over product quality, but if your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.
Include your order number, a description of the issue and clear photographs where reasonably possible. Photographs help us understand the problem quickly, but requesting them does not affect your statutory rights.
Please do not dispose of the item or its packaging until we have advised you on the next steps.
Faulty goods are not excluded from return merely because they are intimate or hygiene-sensitive products.
When will I receive my Refund?
Once an eligible return has been received and checked, we’ll notify you of the outcome.
Approved refunds will be made to the original payment method without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, where applicable.
If you cancel an entire eligible order, we’ll also refund the cost of our least expensive standard delivery option. If you selected a premium or express service, the additional delivery upgrade is not refundable unless the order was faulty, damaged, incorrect or otherwise required by law. Your bank or payment provider may require additional time to display the refund in your account.
What about Sale items?
Sale items have the same statutory rights as full-price items. An eligible sale item may be returned under the conditions on this page, including our hygiene requirements.
Here to Help
Find the Fit that feels right
We’re happy to help with size, colour and style questions before you order. Explore our Size Guides or contact us for friendly advice.
