Frequently Asked Questions
A little help whenever you need it
Find quick answers about ordering, delivery, sizing, payments and returns.
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Ordering
No. You can complete your purchase as a guest. Creating an account can make it easier to view your details and manage future orders, but it isn’t required.
Please contact us as quickly as possible if you need to change or cancel an order. We’ll always try to help, but we cannot guarantee that changes will be possible once preparation or dispatch has begun.
You’ll see an order-confirmation screen after checkout and receive a confirmation email at the address you provided. If the email doesn’t arrive, check your spam or junk folder before contacting us.
Your order number appears on the confirmation screen and in your order-confirmation email. If you created an account, it should also be available under My Account.
Delivery and Packaging
We currently deliver throughout the United Kingdom using Royal Mail and FedEx services.
Most orders arrive within 1–3 working days. Express service times begin after dispatch and may be subject to ordering cut-off times, bank holidays and service availability.
View all delivery services and prices.
Yes. Free UK delivery is available on qualifying orders of £75 or more and may also be available through an eligible promotional code. Select the available free-delivery option at checkout.
Yes. Orders are delivered in discreet external packaging with nothing on the outside to reveal the contents. A Worth the Blush branded invoice is enclosed inside the parcel.
Yes. We’ll email the available tracking information once your order has been dispatched. You can also visit our Track Your Order page.
Check the tracking information first. If the parcel hasn’t arrived within the expected timeframe, contact us with the name used for the order, your order number and the available tracking details. We’ll investigate it with the delivery company and keep you updated.
Products and Sizing
Check the sizing information shown with the product before ordering. Sizing can vary between brands and styles, so please don’t assume that every product will fit in exactly the same way.
We’re currently preparing detailed supplier-approved Size Guides. In the meantime, contact us if you’d like help with a particular product.
One Size products are designed to accommodate a stated range of measurements rather than every body size. Always check the individual product information before ordering.
Follow the care instructions supplied with the individual product. Where suitable, gentle hand washing and air drying can help protect delicate fabrics, lace and embellishments. The product’s own care label should always take priority.
We aim to represent colours accurately, but screens and device settings can cause slight variations. Product descriptions and colour names should be considered alongside the images.
Payments and Promotions
We accept Visa, Mastercard and American Express debit or credit cards, along with PayPal, Apple Pay and Google Pay where supported. Clearpay and Klarna may also be available to eligible customers at checkout.
Payments are processed through established payment providers using encrypted checkout technology. Worth the Blush does not receive or store your complete payment-card details.
Select the discount-code link within your order summary at checkout, enter the code exactly as provided and choose Apply Code. The updated total should appear before you place the order.
Check that the code has been entered correctly and that any expiry date, minimum spend or product restrictions have been met. Some promotions cannot be combined. Contact us if you believe a valid code should apply.
If available and approved, Clearpay or Klarna allows an eligible customer to divide the purchase into scheduled payments. The agreement is with the selected payment provider and is subject to its eligibility checks and terms.
Returns and Refunds
Eligible products can be returned under the conditions explained in our Refunds & Returns policy. Contact us within 14 days after delivery before sending anything back.
A hygiene-sensitive product can only be accepted as a change-of-mind return when it remains unworn and every hygiene seal or hygiene label is fully attached and intact. This restriction does not remove your rights if an item is faulty, damaged, incorrect or not as described.
Yes, eligible sale products have the same statutory rights as full-price items and follow the same return and hygiene conditions.
We don’t currently process direct exchanges. Return an eligible item for a refund and place a new order for the size, colour or style you require.
Contact us as soon as reasonably possible with your order number, a description of the issue and photographs where available. We’ll explain the next steps and arrange the appropriate remedy.
Customers pay return postage for change-of-mind returns. If an item is faulty, damaged or incorrectly supplied, we’ll arrange or reimburse reasonable return costs where appropriate.
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